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Is there warranty service provided after installation?
Oleao provides warranty services for the installed equipment, with the specific duration determined by the equipment type and contract terms. During the warranty period, if the equipment has quality problems or requires replacement parts, we will provide free repair or replacement services. At the same time, we also provide paid maintenance and upgrade services outside the warranty period.
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With a small site area, can customized equipment be installed?
Yes, we provide customized equipment design and installation guidance services for our clients. Regardless of the size of the venue, Oleao's design team can tailor the most suitable amusement equipment for you according to the actual situation of the venue, ensuring effective use of space while providing rich and interesting amusement experiences.
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What should I do if the device malfunctions after installation?
If the device malfunctions during use, you can contact our after-sales team at any time. Oleao provides fast response after-sales service, which can remotely guide customers to solve simple problems through phone or video, and dispatch technical personnel for on-site repairs if necessary. Our goal is to ensure that the equipment always maintains optimal operating conditions.
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After installation, are debugging and training services provided?
Yes, after installation, our team will debug all devices to ensure normal operation. At the same time, Oleao will also provide detailed equipment usage and maintenance training to customers, ensuring that staff can operate and maintain equipment correctly and extend its service life.
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What if it is found during the installation process that the site does not conform to the design drawings?
Before installation begins, our team will conduct a detailed inspection of the site. If any problems are found, Oleao will communicate with the customer in a timely manner and provide solutions, such as adjusting the design or changing the equipment layout appropriately. We always prioritize customer needs to ensure that the final installation results meet expectations.
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How to ensure the safety of the equipment during the installation process?
We strictly adhere to international and local safety standards during the installation guidance process. Each piece of equipment undergoes meticulous fixation and safety testing, including load-bearing testing, connector inspection, etc., to ensure that each part is stable and meets usage standards. In addition, Oleao's installation guidance team is experienced and capable of effectively preventing potential safety hazards.
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Is it necessary for the customer to provide equipment or tools during the installation process?
Installation usually specifies a cooperating unit, which comes with the necessary tools and equipment for installation, so customers do not need to prepare extra. But if there are special conditions on the site (such as the need for lifting or large-scale equipment handling), customers may need to provide auxiliary tools or equipment. Oleao's installation team will confirm the relevant requirements with you in advance.
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What conditions are required for the installation site?
Before installation, the site needs to ensure that the ground is flat, hard installed, and has sufficient power supply. In addition, the spatial layout of the site should be consistent with the design drawings, and the Oleao installation team can also assist in on-site adjustments to ensure the proper installation of equipment. If there are special requirements for the venue, it is recommended to communicate with us in advance in order to prepare appropriate tools and materials.
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How long does it take to install the equipment?
The installation time depends on the scale and complexity of the project. In general, the installation time for indoor children's playground equipment of 500 square meters is about 7-10 days. If there are many devices or customized designs are complex, the installation time may be extended. Oleao will provide a specific schedule based on the project progress.
